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Welcome to Jottum


Prestashop Modules

SHIPPING, RETURNS & EXCHANGES

SHIPPING


Jottum.com delivers worldwide and the deliveries are all carried out by DHL. A DHL tracking number will be sent to you, as soon as the order leaves our warehouse.

Delivery costs: For orders above 100 EUR for the European Union, the delivery is free.

The other delivery costs vary depending on the geographical location and the method of delivery.

Country

Fee

Delivery time

Netherlands

5 €

1 to 2 working days after the date of your order

Belgium

5 €

1 to 2 working days after the date of your order

Andorra

9.50 €

3 to 4 working days after the date of your order

Austria

9.50 €

2 to 3 working days after the date of your order

Bulgaria

9.50 €

4 to 5 working days after the date of your order

Canary Islands

9.50 €

3 to 4 working days after the date of your order

Croatia

9.50 €

4 to 5 working days after the date of your order

Czech Republic 

9.50 €

4 to 5 working days after the date of your order

Cyprus

9.50 €

4 to 5 working days after the date of your order

Denmark

9.50 €

2 to 3 working days after the date of your order

Estonia

9.50 €

4 to 5 working days after the date of your order

Finland

9.50 €

3 to 4 working days after the date of your order

France

9.50 €

2 to 3 working days after the date of your order

Germany

9.50 €

2 to 3 working days after the date of your order

Gibraltar

9.50 €

3 to 4 working days after the date of your order

Greece

9.50 €

4 to 5 working days after the date of your order

Hungary

9.50 €

4 to 5 working days after the date of your order

Ireland

9.50 €

3 to 4 working days after the date of your order

Italy

9.50 €

2 to 3 working days after the date of your order

Latvia

9.50 €

4 to 5 working days after the date of your order

Lithuania

9.50 €

4 to 5 working days after the date of your order

Luxemburg

5 €

1 to 2 working days after the date of your order

Monaco

9.50 €

2 to 3 working days after the date of your order

Norway

9.50 €

3 to 4 working days after the date of your order

Poland

9.50 €

4 to 5 working days after the date of your order

Portugal

9.50 €

3 to 4 working days after the date of your order

Romania

9.50 €

4 to 5 working days after the date of your order

Slovakia

9.50 €

4 to 5 working days after the date of your order

Slovenia

9.50 €

4 to 5 working days after the date of your order

Spain

9.50 €

2 to 4 working days after the date of your order

Sweden

9.50 €

2 to 3 working days after the date of your order

Switzerland

9.50 €

2 to 3 working days after the date of your order

United Kingdom

8 £

2 to 3 working days after the date of your order

Zone 2

Australia

30 €

3 to 6 working days after the date of your order

Canada

30 €

3 to 6 working days after the date of your order

Russia

30 €

3 to 6 working days after the date of your order

United States

30 €

3 to 6 working days after the date of your order

Rest of the world

30 €

RETURNS & EXCHANGES


1.The Customer has the right to cancel the contract, without giving any reasons, within 14 (fourteen) days. The cancellation period expires after 14 days from the day in which the Customer or a third party, who is not the carrier or the designated Customer, has acquired the physical possession of the goods.

2. To exercise the right of cancellation, the Customer must inform Jottum of his/her decision to cancel this contract via e-mail to Jottum@tlogistics.eu.

3. In case that the Customer would like to exchange a garment for a different size and is sending his/her package from an EU country, the only expenses paid by him/her will be the cost of returning the products purchased. Jottum will be happy to cover the expenses for the new delivery.

Please ship your parcel to the following address:

 

Jottum.com c/o TLogistics

Gerolsteinbaan 7-9

5121 DN Rijen

The Netherlands

N.B. Please, write the number of your order on the parcel.

4. In case that the Customer would like to return a product, the expenses paid by him/her will be the cost of returning the products purchased.p>

5. If the Client cancels the contract, all payments made to Jottum for this contract, will be reimbursed without undue delay and, in any case within 5 (five) working days following the date on which Jottum has received his/her return.

7. Jottum shall refund the sums already paid for the purchase of the products INCLUDING the shipping costs for the delivery of the purchased products to the Customer only if the products are returned for reasons that may be due to Jottum, as in the case where the products do not have the promised essential characteristics, have manufacturing defects, or have been erroneously delivered. In this last case, the Customer may notify us by email or by telephone.

8. The right to cancellation is deemed as having been correctly exercised when the following conditions have been met:


a) Sending an e-mail as indicated above;
b) The products must be unused and un-damaged.

9. The products must be returned with the original labels and tags as originally affixed to them and in perfect condition, new, unused and in their original packaging. The Customer will be responsible for any lower value of the goods caused by handling that differs from what is necessary to establish the nature and characteristics of the goods. The returned goods will be subjected to quality control.

10. If the recipient of the products, as indicated in the order form, is different from the individual who made the payment for such products, the sums shall in all cases be refunded by Jottum to the individual who made the payment.