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Welcome to Jottum



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Prestashop Modules

SHIPPING, RETURNS & EXCHANGES

Jottum.com delivers worldwide and the deliveries are all carried out by Post NL. A Post NL tracking number will be sent to you, as soon as the order leaves our warehouse.

Delivery costs: For orders above 100 EUR for the European Union, the delivery is free.

The other delivery costs vary depending on the geographical location and the method of delivery.

 

 

 

 

Country

Fee

Delivery time

Netherlands

5 €

1 to 2 working days after the date of your order

Belgium

5 €

1 to 2 working days after the date of your order

Andorra

9.50 €

3 to 4 working days after the date of your order

Austria

9.50 €

2 to 3 working days after the date of your order

Bulgaria

9.50 €

4 to 5 working days after the date of your order

Canary Islands

9.50 €

3 to 4 working days after the date of your order

Croatia

9.50 €

4 to 5 working days after the date of your order

Czech Republic 

9.50 €

4 to 5 working days after the date of your order

Cyprus

9.50 €

4 to 5 working days after the date of your order

Denmark

9.50 €

2 to 3 working days after the date of your order

Estonia

9.50 €

4 to 5 working days after the date of your order

Finland

9.50 €

3 to 4 working days after the date of your order

France

9.50 €

2 to 3 working days after the date of your order

Germany

9.50 €

2 to 3 working days after the date of your order

Gibraltar

9.50 €                                        

3 to 4 working days after the date of your order

Greece

9.50 €

4 to 5 working days after the date of your order

Hungary

9.50 €

4 to 5 working days after the date of your order

Ireland

 9.50 €

3 to 4 working days after the date of your order

Italy

9.50 €

2 to 3 working days after the date of your order

Latvia

 9.50 €

4 to 5 working days after the date of your order

Lithuania

 9.50 €

4 to 5 working days after the date of your order

Luxemburg

5 €

1 to 2 working days after the date of your order

Monaco

9.50 €

2 to 3 working days after the date of your order

Norway

9.50 €

3 to 4 working days after the date of your order

Poland

9.50 €

4 to 5 working days after the date of your order

Portugal

9.50 €

3 to 4 working days after the date of your order

Romania

9.50 €

4 to 5 working days after the date of your order

Slovakia

9.50 €

4 to 5 working days after the date of your order

Slovenia

9.50 €

4 to 5 working days after the date of your order

Spain

9.50 €

2 to 4 working days after the date of your order

Sweden

9.50 €

2 to 3 working days after the date of your order

Switzerland

9.50 €

2 to 3 working days after the date of your order

United Kingdom

8 £

2 to 3 working days after the date of your order

 

 

Zone 2

 

Australia

30 €

3 to 6 working days after the date of your order

Canada

30 €

3 to 6 working days after the date of your order

Russia

30 €

3 to 6 working days after the date of your order

United States

30 €

3 to 6 working days after the date of your order

Rest of the world

30 €

 

 

 RIGHT OF RETURN

1. You have the right to return products purchased from jottum.com without any penalty and without specifying the reason, within 14 (fourteen) days after the date of the receipt of the products purchased on jottum.com.

2. To cancel your contract with jottum.com, we invite you to contact our Customer Service at:https://www.jottum.com/contact-us

3. In this case, you must return the products to JOTTUM within a period of 14 (fourteen) days following the date of receipt of the products, by consigning them to the messenger service of your choice in the case of all countries. 

 

The address for return is:

c/o Jottum

Berenkoog 38,

1822 BJ Alkmaar,

Netherlands

N.B. Please, write the number of your order on the parcel.

 

4. In case that you would like to exchange a garment for a different size and you are sending your package from an EU country, the only expenses paid by you will be the cost of returning the products purchased. Jottum will be happy to cover the expenses for the new delivery.

5. In case that you would like to return a product, the only expenses paid by you will be the cost of returning the products purchased.

6. The right of return – besides compliance with the terms and procedures described above – shall be deemed correctly exercised once the following conditions have been fully met:
a. The product(s) must not have been worn, used, altered, washed or damaged
b. The label(s) must still be attached to the product(s)
c. Returned items must be sent back within 14 (fourteen) days after the date of receipt
d. The returned items must be sent to JOTTUM in a single delivery.

7. If the Right of Return is exercised in conformity with the provisions set forth in the paragraph above, JOTTUM shall refund the sums already paid to purchase the returned products.

8. JOTTUM shall refund the sums already paid for the purchase of the products AND the shipping costs for the delivery of the purchased products to you only if the products are returned for reasons that may be due to JOTTUM, as in the case where the products do not have the promised essential characteristics, have manufacturing defects, or have been erroneously delivered. In this last case, you may notify at:  https://www.jottum.com/contact-us

9. The sums will be refunded to you as soon as possible and in any case within 5 (five) working days following the date on which JOTTUM received your return. We will promptly start the procedure for refunding the sum(s), after having confirmed that the terms and conditions stated above have been duly complied with as indicated above.

10. In the event that your return does not comply with the terms and conditions set out in Paragraph 5, you will not be entitled to any refund of the sums already paid to JOTTUM. Nevertheless, you shall be entitled, at your own expense, to receive the products in the condition in which they were sent back to JOTTUM. If you do not wish to receive the products in the condition in which they were sent back to JOTTUM, JOTTUM shall be entitled to withhold the products and to withhold the sums already received.

REFUND TIMES AND PROCEDURES

1. After the products have been returned, JOTTUM shall check the conformity of the products with the terms and conditions indicated in Paragraph 5. When JOTTUM is able to confirm that such conditions have been met, JOTTUM shall send you the relevant confirmation of acceptance of the returned products by email.

2. If the Client cancels the contract, all payments made to Jottum for this contract, will be reimbursed without undue delay and, in any case within 5 (five) working days following the date on which Jottum has received his/her return.

3. If the recipient of the products, as indicated in the order form, is different from the individual who made the payment for such products, the sums shall in all cases be refunded by JOTTUM to the individual who made the payment.